If you have any questions or requests regarding this policy please just drop us a line and we'll happily help you. You can e-mail us at [email protected]
The very short version:
We will never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
The slightly longer version:
We are committed to ensuring that your information is secure and your privacy is protected. In order to prevent unauthorized access or disclosure we have put in place suitable physical and electronic procedures to safeguard and secure the information we collect online. The information we collect is necessary for the smooth running of our e-commerce website. We will only request information that we need for this purpose.
We may collect the following information:
Name and contact information including email address.
Demographic information such as postcode and preferences.
Information about your purchases.
Other information relevant to customer surveys or offers.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
To improve our products and services.
To send promotional email to you about new products, special offers or other information that we think you may find interesting. You are able to unsubscribe from this list at any time.
To customise the website according to your interests.
Our website may contain links to enable you to visit other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We manage two different websites. This one, where you can see all of our products and buy directly from us, or our dedicated Sophie la girafe website. Should you wish to buy items from the Sophie la girafe website you will be redirected back to this site.
Please contact us on the e-mail address below for more product information, order enquiries or with any questions, ideas or suggestions that you may have. E-mail is our preferred choice for correspondence and we will respond quickly.
If you need to call us urgently please use the following numbers:
Tel: 021 - 3001820
Cel: 072 - 7370150
Fax: 086 - 4285661
Sophie on YouTube
We offer free delivery within South Africa for any order over R500 (including VAT). All of our orders are delivered by an express courier company.
For orders under R500 (including VAT) a flat delivery charge of R79 (including VAT) will apply for delivery within South Africa.
Delivery estimates are calculated from the date and time that the goods leave the company warehouse in Cape Town. This is usually within 24 hours of an order being confirmed.
Delivery to main centres takes between 1 and 3 business days after leaving the warehouse, and between 3 and 5 business days to more remote areas.
Deliveries are made on business days only.
For customers wanting delivery to an address in a neighboring country, please e-mail us for a quote.
Payment & Online Security
We take your privacy and security seriously. We have a number of systems in place to ensure that any interaction you have with us is safe and secure.
For order payments, both PayFast and PayPal (our two payment gateways) will redirect you to their own secure sites. We do not process payments ourselves nor do we store any customer credit card information.
PayFast will accept both local and international Visa and Mastercard as well as instant EFT, Ukash & bitcoin payments.
We accept PayPal payments but please note that PayPal does not support ZAR (South African Rand). Therefore, any PayPal payment will automatically be converted from ZAR to USD (United States Dollar) during the payment process.
Our website is secured by GlobalSign, a company formed in 1996 as one of the internet’s original Certificate Authorities. Their Digital Certificates provide strong SSL protection so that when you create an account or place an order with us, any information that you provide will be encrypted and secure.
Sophie (SA) on Facebook
Children of the dawn
Children of the Dawn was created to support and strengthen existing or budding community initiatives which focus on caring for HIV/AIDS orphans in South Africa.
Based on a sponsorship programme, Children of the Dawn’s goal is to give back a future to these affected children.
We support the extraordinary work of Children of the Dawn and we encourage you to visit their website to see how much they are doing for orphaned and vulnerable children in this country: www.childrenofthedawn.org.za